Work

Director, QA — CaptureAge

Mechelen, Belgium · April 2024 – September 2026

Joined CaptureAge to work on real-time strategy games with World’s Edge (Microsoft). Raised the quality bar and shaped studio practices for what became the best-received content DLCs in franchise history, and left behind sustainable quality processes.

Director, QA — Boundless Entertainment

Culver City, CA · May 2022 – December 2023

Built process, assembled internal and external test teams, and managed QA across the studio. Success was measured by feature risk mitigation, confidence in content releases, and Live Operations support.

Manager, QA, Action Strategy Group — NaturalMotion

London, UK · November 2019 – May 2022

Relocated to England to manage QA for live games and the development of two new cross-platform Star Wars titles. Worked with sister studios on test coverage and used a follow-the-sun approach to vendor allocation and management.

Director, Live Support — Psyonix

San Diego, CA · May 2018 – October 2018

Created a Live Support department that combined QA, customer care, and localization, working closely with Rocket League’s esports and casual player communities. The new team greatly reduced turnaround time for hotfixes.

Director, QA — 6FT, LLC

Houston, TX · July 2016 – February 2018

Led testing and benchmarking for Dreadnought and RiME, working across international studios to ship high-quality releases while managing upward and educating stakeholders on best practices and optimization.

Manager, QA — Zynga

San Francisco, CA · August 2014 – May 2015

Managed testing for the FarmVille franchise and the ad platform across iOS, Android, and web. Helped transition FarmVille 2 development to India and expanded test automation around ads.

Assistant Manager, QA · Supervisor, QA · Team Manager, IGS — Blizzard Entertainment

Irvine, CA · November 2004 – February 2014

Mentored customer service representatives, functional testers, and test leads, and built an organization-wide Test Engineering effort across World of Warcraft, StarCraft, Diablo, Hearthstone, and Overwatch.